Ruuvi Gateway does not work

Hi Ruuvi team, I bought a Ruuvi Gateway with 2 sensors for remote temperature monitoring. The sensors work well with Bluetooth connection but the Gateway doesn’t transmit signal neither with LAN nor with WLAN. I tried factory reset but it didn’t help and the Configure Ruuvi Gateway hotspot didn’t appear despite multiple tries. Can you please help solve the issue?

Hi, replayed to you by email.

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Thanks Henri for your quick response, I’m very grateful for your help with the troubleshooting.