Hi, my gateway suddenly stopped working and appears to be completely dead. I’ve tried it with known working power supplies but no sign of life - no light, nothing. Pressing reset doesn’t help.
For info, it’s a 2021 model gateway, rev.A2.
Does anyone have any ideas on how to revive it or is it time for a decent burial?
If it is dead, what will happen with the cloud account? Can I swap one gw for another within the same account to maintain continuity of data, even though the gw Mac addresses will be different?
Sorry to hear about the problem. Could you please contact us support@ruuvi.com and we will find togethee a solution for the issue? Thanks in advance.
About the swapping: yes you can, your Ruuvi Gateway is not linked with your Ruuvi account.
Thanks for the super fast response Lauri. Will do.
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