No connection to 2 tags

I have 3 tags. 2 of which used to show data in Ruuvi station but now nothing.

There’s a green light flashing. If i hold the button down there’s a steady red light.

Neither appear in bluetooth scanning or the app.

Does anyone know whats going on here?
Thanks

Hello @r0bsk1 ,

Thank you for your message and sorry for troubles.
When green light is flashing it would indicate that your RuuviTag is working correctly.

What you are describing sounds more like device issue. Do you have Bluetooth enabled on your device? Ruuvi Station app also requires some permissions in order to use Bluetooth and see the RuuviTag sensors.

You didn’t mention which device you are using in your message, but here are the common permissions required:

  • Bluetooth connection
  • Notifications
  • Nearby devices (Android)

On iOS and Android devices, permissions for Ruuvi Station are found under Settings → Apps → Ruuvi Station

I hope this helps! If this doesn’t solve your issue, please write to our support support@ruuvi.com and we will help to troubleshoot.

Thanks for the reply. Im using android. Ive managed to recover one of the tags and is now showing in the app however i’m still have no luck with the 3rd despite the flashing green light.

All permissions are correct. Im not getting any data from RFC neither