I bought your Tags but after taking out of the plastic folie between battery and electrical connection no diodes are blinking, I tried to reset it but without success. By keeping B and R buttons I cannot enter into bootloader mode neither. I have 5 pieces and with all of them I have the same problem. After checking with multimeter of batteries they are showing 3.3 V. Minus is from top. Please support me.
Hello mjurek,
Sorry about your problem. Every RuuviTag is factory tested and we check that leds light up before shipping, so something has gone wrong here. Just to be 100% sure, is the battery oriented so that + with text is downwards and - contacts the clip on top of the tag?
If yes, please contact sales@ruuvi.com and link this post, we’ll take it from there.
H thank you for your answer, I made three photos in order to show the problem. In my opinio it is so as you have written, please advice what should I do.
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It looks physically ok to me. Please contact sales@ruuvi.com and we’ll figure out the next steps.
Resolved. RuuviTag is running, it has Wirepas firmware which doesn’t blink lights.
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I have an old pair of sensors with wirepass firmware as well. I was wondering if you would know how I can have them running on Ruuvi firmware again. Currently it is not dicoverable by ruuvi station
You can only flash it using Ruuvi development kit or nRF52 development kit and SWD cable.
I have a couple of the Ruuvi Pro sensors and when changing the battery on one I thought a bit of plastic broke off. After looking closely under a magnifying glass I saw it was one of the very small components. I ended up having to replace that particular sensor. Encapsulating the board and all the components that can be in epoxy as part of the manufacturing process would make them much more durable. I realize you probably can’t encapsulate the sensor, etc. but assume many others can be. Thanks.
Thanks for the feedback @William_Welch and sorry for troubles with your RuuviTag Pro. Please write to us at support@ruuvi.com if you haven’t yet reported us about this broken sensor and we will see what we can do about it.